Head of Connections Quoting
- Location:
-
North West
- Sector:
- Infrastructure
- Job Type:
- Permanent
- Salary:
- £70k - 90k per year
- Reference:
- 087811
Role
Head of Connections Quoting
North West (Various offices) –Hybrid
Permanent
£70,000 - £90,000
One of our main clients has an urgent requirement for a Head of Connections Quotingto be based at their offices in North West on a permanent basis. This is an exciting opportunity to join a large and growing utilities company who can offer progression and exciting projects.
AsHead of Connections Quotingyou will have full and direct responsibility for the quotation of all non-domestic, customer driven works including new connections, connection alterations, diversions and disconnections, across all voltage levels. You will also contribute and support the ENWL growth strategy and ambition.
Principal accountabilities
- Overall accountability of the customer journey from application to acceptance for all non-Domestic Customer driven connections work including Disconnections and Diversions
- Develop and deliver a clear strategy for colleagues to continuously drive improvements in Customer Satisfaction, utilising colleague and customer feedback to focus key improvement actions
- Develop and deliver a clear strategy to support the growth ambition
- Deliver compliance with all regulatory and industry reporting requirements, including but not limited to GSoP, SLC15 and Elexon notification protocols
- Develop and lead clear working practices with DSO Strategic Planning for the timely and accurate PoC solutions
- Develop a strong relationship with the DSO teams responsible for NGET TIA works to ensure the Customer journey through this process is clear, efficient and well communicated
My client would be keen to speak to candidates with the following expertise:
- Experience of leading a customer facing, multifunction, commercial pricing team
- Experience of leading on growth, change and / or process improvement
- Degree in Engineering or Construction Management desirable
- Experience of delivering services to a wide range of diverse customers
- Experience of operating in a regulated business, ideally in the electricity or gas sectors
- Strong analytical skills with exceptional attention to detail
- Proven ability to effectively influence and manage stakeholders
- Ability to lead large teams and develop and manage team members to drive their growth
